District Consumer Disputes Redressal Forum, Fatehgarh Sahib has directed Mandi Gobindgarh branch of HDFC Bank to make payment of Rs 7,000 to Balaji Enterprises, Sirhind for mental agony and harassment and Rs 500 as cost of the complaint.
It was alleged that the firm through its proprietor Sham Lal Gupta that he has current account with the bank and an agent of the bank came to him and assured him that he will to provided with CC limit of Rs 10 lakh so he completed all the formalities and the bank had got a cheque of Rs 2245 dt April 17, 2007 as processing fee from the complainant and the amount was duly transferred to the bank account. He alleged that even after one month the bank had not issued the credit limit to him despite that fact that he had completed all the formalities.
The notice was sent to bank but none has appeared on behalf of the bank so the bank was proceeded against ex-party.
While accepting the complaint, the Forum president also directed the bank though its Branch Manger to process the case of the complainant and pass final order for providing facility of cash credit limit of Rs 10 lakh within 15 days from the receipt of the copy of order. The Forum also observed that in case the complainant is not satisfied with the final order passed by the bank, he is permitted to challenge the same by filing a separate complaint.
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