HDFC Bank yesterday announced that it has fully equipped the phone banking facility as per the guidelines from the Reserve Bank of India. In order to make transactions over phone safer the Central Bank introduced several new guidelines and instructed the banks to upgrade their systems accordingly.
According to the new guidelines, the customers will require a password generated by the bank each time they make a transaction over phone. Earlier the Reserve Bank decided January 1 as the deadline for the banks to upgrade their systems but some banks asked for more time, so the Central Bank decided February 1 as the revised deadline.
A senior bank official said "Phone banking has emerged as one of the key delivery channels at HDFC Bank .With technological advancements, it is now possible to offer single set of phone numbers across multiple locations."
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